Shipping & Returns Information
Christmas 2023 Returns Policy
Orders placed after November 1st 2023 can be returned for a refund or exchanged up until the 10th January 2024. Please note that this excludes custom made items, engraved items and earrings.
Free UK delivery on orders over £50.
• Postage Costs:
• First Class Postage £2.99, on items under £25.00, unless requested otherwise.
• Signed For £4.95, signature is required
• Next Day Delivery £8.99 Royal Mail guaranteed *Next day Delivery (orders must be placed before 12pm to receive them Next day). *This does not include delivery on Saturday.
• UK Guaranteed Saturday Delivery £12.95, orders to be placed before 12pm Friday.
• EU & Worldwide 1st class £4.99 (under £28 value).
• EU & Worldwide tracked shipping £8.50 or £10.50 usual delivery between 3-10 days depending on selected country, signature required.
◦ We ship Monday to Friday
Returns & Refunds Policy
We ask that unwanted items be returned within 30 days from the invoice date in their original condition with packaging, complete with your name, address and invoice number.
Return postage, unfortunately, cannot be refunded.
Please send returns, exchanges and damaged jewellery to PO Box 5309, Brighton, UK, BN50 8BE with details specifying what you would like to do.
We regret that due to hygiene reasons there can be no refunds or exchanges on earrings, except where faulty.
Custom made and engraved jewellery is non-refundable, or exchangeable, so please ensure that the size is correct before ordering.
Unfortunately, we cannot accept liability for lost or damaged returned jewellery, so please ensure appropriate (Insured) postal cover.
Where a second item/exchange has been sent out, free of charge, by ourselves and is then returned for a refund we will deduct the cost of the postage from the cost of the product. Please note: Each item is meticulously checked for marks, scratches or other defects before shipping, we do not sell used items. At Suay Design we reserve the right to refuse a product if not returned within its original new and unused condition.
◦ All items will arrive gift wrapped in either a gift box with ribbon or a gift pouch, unless stated, in an unbranded envelope, to keep the contents a surprise!
◦ Items are usually shipped within 24 hours, for exact information please look under the size guide options for each product. Except Custom made items which can take up to 4 weeks, Expedited Service is available in 2 weeks, £29.95.